Privacy Policy

Last updated: 13/01/2026

1. Introduction

Vitas Health (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services.

By using the Vitas Health platform, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

3. Personal Information

Full name
Date of Birth
Email address
Contact details
Information provided through contact or booking forms

4. Health-Related Information

Limited health information may be shared during consultations to enable appropriate medical guidance. This information is handled with strict confidentiality and shared only with relevant healthcare providers.

5. Technical Information

IP address
Browser type and device information
Usage data to help improve platform performance

6. How We Use Your Information

We use your information to:

Facilitate bookings and remote medical consultations
Communicate with you regarding appointments and support requests
Provide access to healthcare services through partner institutions
Improve our platform and user experience
Meet legal and regulatory obligations

7. Sharing of Information

Your information may be shared only with:

Partner healthcare institutions and hospital-affiliated doctors involved in your care
Trusted service providers supporting platform operations (such as payment processing)
Regulatory or legal authorities where required by law We do not sell, rent, or trade your personal data

8. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or disclosure. Access to personal and medical information is limited to authorized personnel only.

9. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal and regulatory requirements.

10. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate or incomplete information
Request deletion of your data where applicable
Withdraw consent where processing is based on consent
Requests can be made via our FAQs & Contact page

11. Cookies

Vitas Health may use cookies to enhance functionality and analyze site usage. You can manage cookie preferences through your browser settings.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page.

13. Contact

If you have questions about this Privacy Policy, please contact us via the FAQs & Contact page