All consultations are delivered by hospital-affiliated doctors practicing within our partner healthcare institutions.

Yes. Patients outside Nigeria can access virtual consultations through Vitas Health. In person services, where required, are provided through partner hospitals in Nigeria.

After booking, your consultation request is pending confirmation by the healthcare provider. This review helps ensure the consultation is appropriate and scheduled with the right clinician. You will receive a confirmation once your appointment has been approved.

If further assessment, diagnostic tests, or in person care are required, you may be advised on appropriate next steps through the hospital following your consultation. This ensures continuity between virtual care and hospital-based services.

Yes. You can cancel your consultation before it has been approved by the healthcare provider.

• If you cancel before approval, you will receive a full refund. Please note that payment processing fees charged by our payment provider (currently ₦100) are non-refundable
• Once a consultation is approved and confirmed, it becomes non-refundable, as clinical time is reserved and clinical resources are allocated..
• In limited cases where a booking cannot be approved due to incorrect, incomplete, or misleading information provided by the patient, an administrative fee of ₦500 may be deducted
  before any refund is processed to cover booking coordination and platform cost.If you need help with a cancellation or have questions about your booking, please contact our support team.

Vaccinations, treatments, and physical procedures are not provided virtually. These may be discussed during your consultation, and in person care may be advised where appropriate.